SHIPPING & DELIVERY POLICY
Effective Date: 10 March 2026
Welcome to Citokart. This Shipping & Delivery Policy outlines how we process and deliver your orders.
Citokart currently operates in selected locations.
Delivery availability depends on your area and nearby partner stores.
We aim to expand our services to more cities in the future.
Orders are typically delivered within minutes depending on product availability and location.
Estimated delivery time will be shown at the time of placing the order.
Delivery time may vary due to traffic, weather, or other unforeseen factors.
Orders are processed immediately after confirmation.
Once processed, the order is prepared by our partner stores and assigned to a delivery partner.
Delivery charges (if applicable) will be clearly displayed at checkout.
Charges may vary based on distance, order value, or promotional offers.
Users will receive real-time updates regarding their order status.
You can track your order through the Citokart platform.
Our delivery partner will attempt delivery at the provided address.
If the user is unavailable, the order may be cancelled or marked as failed delivery.
If you receive a damaged or incorrect item, please report it within 24 hours of delivery.
Eligible cases will be handled as per our Refund Policy.
For any shipping or delivery-related queries, contact:
📧 Email: aryanshsingh82@gmail.com
Citokart is committed to providing fast, safe, and reliable delivery to make your daily shopping easy and convenient.
